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Fix payment issues, such as declined or incomplete transactions

If you lot take problems paying for Google products, you might need to fix a problem with your payments profile.

Detect the issue you're experiencing below:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this message. Try these suggestions to resolve the outcome:

• If this message is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this effect.
• Check whether the billing address for your payment method (such equally a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments center, and effort the transaction again.
• Endeavour using a Google Play gift card to complete the transaction.
• Try using the best interface for your computing device:
  • If y'all're using a desktop calculator, attempt the transaction using the Google product's website.
  • If you're using a mobile device, try using the product's mobile app (if an app is bachelor).
• If you're using guest checkout when the error occurred:
  • Try signing in to an existing Google account and placing the order again.
  • Endeavour creating a new Google business relationship if yous don't already have one and visiting the Google Store to try the transaction again.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is up to date. If information technology isn't, update it in the Payments eye.

"Unable to consummate transaction. Please use another form of payment."

Note: These steps as well utilise if you encounter the fault bulletin "Your payment didn't go through. Please try a different payment method or endeavour again later."

Try the following:

1. Cheque to meet if your payment method is up to appointment. If it isn't, update it in the Payments centre, and then effort your purchase again.
2. Make sure you accept enough money in your business relationship for the buy.
3. If you're nevertheless having issues, contact your banking concern to see if in that location'south a problem with your account.
4. Try making the buy again with a different payment method.

"Your payment was declined due to an event with your account"

If yous run across this message, information technology might exist because:

• We saw a suspicious transaction on your payments profile.
• We need a trivial more information to protect your account confronting fraud.
• We need a little more than data to comply with EU constabulary (European customers only).

To set the outcome, try the post-obit:

1. Go to the Payments center.
2. Accept action on any errors or requests in the payments center.
   1. You might need to verify your identity before you can buy annihilation through your Google Business relationship.
3. Brand sure your proper name, address, and payment information are up to engagement.

"Unable to process payment: Low carte du jour remainder"

Y'all might not have enough funds in your account to make the payment. Check your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your menu was reported equally stolen. You must verify the card earlier you can use it again:

1. Go to pay.google.com and sign in to your account.
   1. If you have multiple accounts, sign in to the account with the grayed-out card.
2. Click Payment methods.
3. Side by side to the carte that says "Verification needed," click VerifyCharge card.
4. Within two days, you'll observe a temporary charge on your carte statement forth with an 8-digit code.
5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you endeavor to verify the payment method again:

1. Confirm which card you want to verify.
2. Bank check how long ago you tried to verify your carte.
   • If less than 2 days: Wait up to ii days.
   • If more than 2 days: Cheque your card statement. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Carte du jour is grayed out & says "card is ineligible"

Yous can't use this card for this buy. Try to make the purchase once more with a different card.

If the card yous want to employ isn't listed, follow the on-screen instructions to add a new bill of fare.

Closed payments profile

Learn more than well-nigh what to do if you temporarily or permanently closed your payments profile.

If yous're still having trouble, contact support.

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Source: https://support.google.com/paymentscenter/answer/9034675?hl=en